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How calo188 Handles Your Personal Data

Your account data stays with us — not sold, not shared beyond what it takes to keep your account running and your wallet connected.

Account data stays privateDANA, OVO, GoPay wallet data protectedYour right to request deletionNo third-party data sales
calo188 How calo188 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove personal data we hold, our support team handles these requests directly. You can reach us through live chat on the platform, by email, or through our account help centre. We aim to respond to privacy requests within a reasonable timeframe — complex requests may take longer, and we will keep you updated on progress.

Team online

Live Chat

Open the chat widget inside your account dashboard. Identify yourself, state your privacy request, and our team will verify your identity before actioning it.

Email Support

Send your request to our support email address shown in the account help section. Include your registered contact detail so we can match your request to the correct account.

Account Help Centre

The help centre inside your account lists privacy request forms. Submit the relevant form and track your request status from the same dashboard.

HOW WE PROTECT YOU

Data Security and Your Account Protections

We take four practical steps to protect your data: encryption in transit, access controls on who inside our team can view your records, regular review of third-party processor agreements, and a clear process for you to request corrections or removal. These are not promises — they are the operational steps we run to keep your data handled correctly.

Encrypted Connections

All data exchanged between your device and our platform travels over SSL encryption. This covers your login session, wallet links, and any account details you update.

Cookie and Tracking Controls

We use session cookies to keep you logged in and functional cookies to remember your preferences. You can clear these through your browser settings at any time without losing your account.

Data Retention Policy

We keep your account data for as long as your account is active and for a period after closure as required for transaction records. Once the retention period ends, data is deleted from active systems.

Third-Party Processor Limits

Payment processors handling DANA, OVO and GoPay transfers receive only the transaction data they need. We do not grant them access to your broader account profile or browsing history.

Common Questions About Your Data and Rights

These are the questions we get most often about how we handle account data. If your question is not listed here, the fastest route is through live chat in your account dashboard.

We store your registration details, transaction history, device session logs, and the e-wallet references you provide for DANA, OVO or GoPay. We do not store your full wallet PIN or password.

Yes. Submit a data access request through the account help centre or via live chat. We verify your identity first, then provide a summary of what we hold within a reasonable timeframe.

Contact our support team through live chat or email with a deletion request. Some transaction records may be retained as required for legal and dispute purposes, but we will explain exactly what stays and why.

Only with payment processors needed to route your DANA, OVO or GoPay transactions. We do not sell your data or share it with advertisers. Third parties receive only what they need to complete their specific function.

Session cookies keep you logged in between pages. Functional cookies save your language and layout preferences. You can clear or block cookies in your browser settings; some features may behave differently after you do.

We close active access to your profile. Transaction records are retained for the legally required period, then deleted. You can request confirmation of deletion through our support email once the retention window closes.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.